How are we different?
Ascend Health Group utilises self-managed teams of Support Workers.
AHG Support Workers are University health students because we know they make better Support Workers.
Support Workers are also coordinators and managers.
The main focus of our Support Workers will always be the member
No travel costs.
Phone calls under 15 minutes are complimentary.
Our teams thoroughly assess all your needs to ensure your support team is aligned with your goals and personalised requirements.
We also strive to ensure that all of our members and Support Workers live within 15 minutes of travel time, for convenience and ease.
All Support Workers have their WWCC, NPC, up-to-date vaccinations, Department of Health clearance check, first aid, CPR, drivers licence and more, ready for an immediate start.
All support workers receive fortnightly training, coaching and mentoring.
How do I get started?
Getting started doesn't have to be tricky, we are here every step of the way to make the process smooth and uncomplicated.
One of our team members will be in contact to organise a date and time that suits you for your Initial Assessment.
Initial Assessment Day - two of our team members will attend the meeting and fill out the required paperwork. They will listen to your story and try to answer any as many questions you have.
Meet & Greet - This is an opportunity for you and your new support worker to meet and get to know each other before any formal services start. We want you to be comfortable and to make sure they are a good fit.
Buddy Shifts - For the first few shifts (or however long it takes) your support worker may be buddied up with one of our experienced workers to ensure care of the highest standard.
We give successful Support Workers 4 weeks after the 'meet and greet' to decide if they can commit to 1 year with the member they are assigned to.
Therapy Shadowing - If you are receiving other services such as Physiotherapy or Speech Therapy, we encourage our Support Workers to communicate with your therapists to improve the quality of support and also to help them develop as young therapists.
AHG follows the pricing guide as provided from the NDIS
Please note that there has been a temporary increase in price limits by 10% due to COVID-19 loading.