Ascend Health Group

We are passionate about empowering people and the community

FAQ

Our custom software that allows you to manage your supports.

Ascend Health +

Find information about Ascend and the services we offer.

Using Ascend

Information on the pricing of the services that we offer.

Costs & Pricing

Everything you need to know about working at Ascend Health.

Working at ascend

Using Ascend

What is Ascend Health Group?

How do I make a booking?

How do I book a disability support worker?

What Standard of service does Ascend provide?

How does Ascend ensure a high standard of service?

What if I don’t feel comfortable with the worker during my initial assessment?

Is Ascend Health Group NDIS registered?

I get funding from the Government for in-home care. Can I use this money to pay for a care worker?

Why do I need to complete a support plan?

Who pays for any additional expenses during bookings (i.e. tickets, public transport and outings)?

What background checks have you done on your workers?

What type of care and support can I get through Ascend Health Group?

What certificates do Ascend health workers hold?

Are my details visible to care and support workers?

How do I get a job working for Ascend Health?

What if I have a specialised support plan?

How do I refer someone to become a member?

Can I book a private occupational therapy assessment?

Do I need a GP referral for a private assessment?

Ascend Health Plus

What is Ascend Health Plus?

How do I view invoices and their progress?

How do I arrange a recurring booking?

How do I register for Ascend Health Plus?

How do I book a session using Ascend Health Plus?

How do I use Ascend Health Plus if I don't have a computer?

Costs & Pricing

How much does Ascend Health charge for services?

How do I pay for my services?

What if I disagree with the hours worked on the invoice submitted?

Why do I have to pay an establishment fee before I start receiving services?

My care or support is Government funded. How do I arrange payment?

Is there a history of all the invoices sent to me?

Working at Ascend

Why should I become a support worker?

What support will I get when I’m out working with an Ascend Health member?

After orientation, do I get any more training?

What hours do support workers work?

What tasks should I expect when on prac or when working as a support worker?

Will I get help on my first shift?

Increase your capacity with Ascend

Your support services are designed to address your unique goals and want you to feel comfortable with your ongoing support needs. We arrange an initial meet-and-greet between all our new clients and potential students until you find the right support worker for you.

Reconnecting people to their community

© Ascend Health Group 2021