Ascend Health

We are passionate about empowering people and the community

Frequently Asked Questions

Ascend Health Plus is our custom software that allows you to manage your services, view invoices, book sessions, check progress notes, and much more.

What is Ascend Health?

Ascend Health is a one-of-a-kind bespoke disability service that was founded to improve and raise the standard of disability services in our community. Since 2017, we have helped our exclusive members with everything from daily activities, social and community participation and therapeutic supports. With our unparalleled standards of service, our staff deliver exceptional service, we make sure you enjoy the best life has to offer.

How do I book a disability support worker?

If you don't currently use Ascend Health, then please give us a call us on 1800 573 116 or use the ‘contact us’ form located on the contact page of our website by clicking HERE. We will then discuss your needs over the phone and how Ascend Health can help. 

If you're already a member of Ascend Health, then you can visit Ascend Health Plus to make a booking by visiting Ascend Health Plus.

How soon after my initial assessment will sessions start?

What background checks have you done on your workers?

How do I make a booking?

What type of care and support can I get through Ascend Health?

What Standard of service does Ascend provide?

What certificates do Ascend health workers hold?

How does Ascend ensure a high standard of service?

Are my details visible to care and support workers?

What if I don’t feel comfortable with the worker during my initial assessment?

How do I get a job working for Ascend Health?

Is Ascend Health NDIS registered?

How do I refer someone to become a member?

I get funding from the Government for in-home care. Can I use this money to pay for a care worker?

Can I book a private occupational therapy assessment?

Why do I need to complete a support plan?

Do I need a GP referral for a private assessment?

Who pays for any additional expenses during bookings (i.e. tickets, public transport and outings)?

How can I provide feedback or make a complaint?

We use initial assessments as an opportunity tolearn about your and your families needs so that we can deliver the highest quality, personalised care.

Does the participant need to be present?

Will a potential Support Worker (SW) be attending?

Will the initial session be at home?

How much am I charged for my initial assessment?

How soon after my initial assessment will sessions start?

Information on the common questions we receive regarding the pricing of the services that we offer.

How much does Ascend Health charge for services?

How do I pay for my services?

What if I disagree with the hours worked on the invoice submitted?

Why do I have to pay an initial assessment fee before I start receiving support work services?

What if I disagree with the hours worked on the invoice submitted?

My care or support is Government funded. How do I arrange payment?

Is there a history of all the invoices sent to me?

My care or support is Government funded. How do I arrange payment?

Ascend Health Plus is our custom software that allows you to manage your services, view invoices, book sessions, check progress notes, and much more.

What is Ascend Health Plus?

How do I view invoices and their progress?

How do I arrange a recurring booking?

How do I use Ascend Health Plus if I don't have a computer?

How do I book a session using Ascend Health Plus?

How do I add a new funding plan or service agreement?

Everything you need to know about working at Ascend Health as a university student support worker.

Why should I become a support worker?

What support will I get when I’m out working with an Ascend Health member?

What tasks should I expect when on prac or when working as a support worker?

What hours do support workers work?

After orientation, do I get any more training?

Will I get help on my first shift?

Select from the tabs above for answers to some of the common questions we get asked

Increase your capacity with Ascend

Your support services are designed to address your unique goals and want you to feel comfortable with your ongoing support needs. We arrange an initial meet-and-greet between all our new clients and potential students until you find the right support worker for you.

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© Ascend Health 2017 - NDIS registration number 4050028857