We are passionate about empowering people and the community
- Updated November 2021
Ascend Health Group is committed to providing you with the best possible customer service experience. Ascend Health Group is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Ascend Health Group customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions. Those companies will be permitted to obtain only the personal information they need to deliver the service. Ascend Health Group takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Ascend Health Group reserves the right to make amendments to this Privacy Statement at any time. If you have objections to the Privacy Statement, you should not access or use the Site.
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Ascend Health Group reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Ascend Health Group welcomes your comments regarding this Privacy Statement. If you have any questions about this Privacy Statement and would like further information, please contact us via e-mail.
Your support services are designed to address your unique goals and want you to feel comfortable with your ongoing support needs. We arrange an initial meet-and-greet between all our new clients and potential students until you find the right support worker for you.